Gainsight and ServiceSource introduce Outcome360 as the new standard in integrated Customer Success software and services
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Regardless of size, geography, or industry sector, enterprises will have streamlined access to the best elements of a world-class Customer Success program.
Dedicated ServiceSource practice around Gainsight technology, enabling clients to get up and running faster with deployment expertise and global reach.
Data management and quality, systems integration, Sales/CSM process definition, and channel management – all delivered by ServiceSource’s professional and managed services on a global scale.
Gainsight’s technology now powers the ServiceSource Revenue-as-a-Service platform, driving additional efficiency in its revenue delivery centers.
Customers today have more choice than ever – a fundamental shift that has put pressure on vendors to transform their entire business around delivering outcomes.
Hear from Gainsight CEO Nick Mehta and ServiceSource CEO Chris Carrington on why Customer Success will become ubiquitous with Outcome360, and the business imperatives driving that momentum for enterprises of all sizes.
President and CEO, TSIA
New strategic partnership combines ServiceSource’s global data enablement and implementation services expertise with Gainsight’s best-in-class technology
SAN FRANCISCO and REDWOOD CITY, CALIF. — November 17, 2016 — ServiceSource® (NASDAQ: SREV), the global leader in outsourced Customer Success and revenue lifecycle management solutions, and Gainsight™, the industry-defining Customer Success technology platform, today announced a joint solution and strategic partnership providing enterprises with a comprehensive offering to accelerate revenue growth through customer onboarding, adoption, expansion and renewal.
The new Outcome360 solution will combine Gainsight’s cutting-edge technology – which offers customer health scoring, automated workflows and customer communications – with ServiceSource’s unmatched expertise and proven methodology in data enablement and enhancement, systems integration and technical implementation. Both companies will market and sell Outcome360 to current and prospective clients.
“Customer Success is rapidly becoming the differentiating factor for high-growth organizations,” said J.B. Wood, president and CEO of the Technology Services Industry Association (TSIA). "This partnership between ServiceSource and Gainsight not only combines proven technology, best-practice processes and decades of expertise, but also offers companies of various sizes and stages of growth the opportunity to leverage what they need most to enable and achieve Customer Success.”
As part of the Outcome360 solution, ServiceSource is launching a global professional services practice around Gainsight’s technology that will offer users a host of wide-ranging benefits:
In addition to jointly offering the Outcome360 solution, ServiceSource will also add Gainsight’s technology to its Revenue-as-a-Service platform to deliver additional value and differentiation on behalf of ServiceSource’s managed services clients.
“In today’s new outcome economy, companies are no longer just selling products or services; they’re selling business outcomes, which means that having a holistic and comprehensive Customer Success program is now a critical strategy for keeping customers and growing revenue,” said Christopher M. Carrington, CEO of ServiceSource.“Partnering with Gainsight to offer Outcome360 is truly a ‘1+1=3’ solution that clearly addresses the needs of an evolving market. It ensures that, regardless of size, geography or industry sector, clients will have streamlined access to the best elements of a world-class Customer Success program. We are excited to bring our two industry-leading companies together to create this unique offering.”
“Customers today have more choice than ever -- a fundamental shift that has put pressure on companies to transform their entire business around delivering outcomes,” said Nick Mehta, CEO of Gainsight. “With Outcome360, organizations that are operationalizing Customer Success can now benefit from the product, people and process expertise of two of the leading brands in Customer Success. We are honored to partner with ServiceSource on the journey to helping innovative and market-leading companies drive growth through Customer Success.”
For more information on the Outcome360 solution, including CEO perspectives from ServiceSource and Gainsight, visit www.outcome360.net.
About ServiceSource
ServiceSource (NASDAQ:SREV) provides the world’s leading B2B companies with expert, technology-enabled solutions and best-practice processes proven to grow and retain revenue from existing customers. With a holistic approach to the entire revenue lifecycle, ServiceSource solutions help companies drive customer adoption, expansion and renewal. Only ServiceSource brings to market more than 17 years of exclusive focus on Customer Success and revenue growth, global deployments across 40 languages and 200 countries, and a powerful, purpose-built Revenue Lifecycle Management technology platform. For more information, go to www.servicesource.com.
About Gainsight
Gainsight™, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight’s product helps you touch customers effectively, track customer health consistently and transform the way your company orients around the customer. Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like Adobe, Box, DocuSign, HP, Marketo, Nutanix and Workday use Gainsight to help their customers succeed at www.gainsight.com.
